Refund Policy

1. Scope

1. This policy applies to refund requests, order cancellations, payment disputes, and chargebacks for Pro cycle services.
2. This policy forms part of the Terms and Conditions. For refund/dispute matters, this policy prevails to the extent of any conflict, without limiting mandatory legal rights.

2. Cancellation Before Payment

1. If you cancel before payment is completed, no order is activated and no service is opened.
2. If you believe you were charged without completion, first verify pending authorization with your payment provider, then contact support.

3. Digital Service Principle

1. Pro service is a digital research-information delivery service. Once payment succeeds and service is activated (active), performance has begun.
2. To the maximum extent permitted by law, unconditional refunds are generally not available unless required by law or covered by this policy.

4. Refunds We May Approve

After verification, we may provide a full refund or equivalent remedy if:

1. Duplicate charges/payments occurred for the same service email and cycle without equivalent additional entitlement.
2. Activation failure that could not be repaired occurred due to our systems within a reasonable time.
3. Sustained delivery failure on our side prevented core Pro access for a reasonable period and could not be restored.

5. Situations Usually Not Eligible

1. Delivery issues caused by incorrect email, mailbox filters, unavailable mailbox, or failure to follow delivery instructions.
2. Trading losses, missed expectations, timing differences, slippage, liquidity, or personal execution outcomes.
3. Suspension/revocation caused by Terms violations (including redistribution, scraping, or access-control bypass).
4. Subjective dissatisfaction after substantial content consumption.

6. How to Request a Refund

Send your request to support@trendsmemo.com and include:

1. Service email.
2. Payment order/transaction ID (for example, PayPal Transaction ID).
3. Purchased cycle (30/90/365 days) and payment time.
4. Reason and relevant evidence (screenshots/logs when applicable).

7. Method and Timing

1. Approved refunds are generally returned through the original payment method.
2. Arrival time depends on payment-provider or card-issuer processing.
3. Fees or FX differences charged by payment channels follow provider rules.

8. Revocation After Refund or Dispute

1. If a refund is initiated or completed, related Pro access may be revoked (revoked).
2. We may retain necessary order and audit records for reconciliation, compliance, and dispute handling.

9. Disputes and Chargebacks

1. Opening a dispute/chargeback may trigger temporary or permanent access revocation until resolution.
2. We recommend contacting support first for faster resolution.
3. We may submit order and delivery evidence according to platform rules.

10. Fraud and Abuse

If we have reasonable evidence of fraud, abuse, or malicious dispute behavior, we may reject refunds, revoke service, and take necessary actions.

11. Contact

Support email: support@trendsmemo.com